WE SPECIALISE IN ALL AREAS OF
INSURANCE INVESTIGATIONS
Life and Income Protection Insurance is a necessity within anyone’s life as it not only financially supports you but also your family in particular circumstances. Unfortunately, there are some individuals which take advantage of this policy, hence the insurers requirement to proactively manage and/or monitor the laws and entitlements of the policy owners and therefore may require independent investigations, such as Factual/Circumstances, Surveillance, Desktop or Skip Trace Investigations.
Factual/Circumstance Investigations involve establishing the circumstances of the claim and may vary depending on the desired outcome such as:
- Obtaining the general facts of the claim
- Identification of the negligent party or 3rd party recovery
- Confirmation of financial records to confirm entitlements
The above outcomes are obtained via multiple techniques and/or methods, but generally will include organising and conducting formal statements from all witnesses, gathering of policies and procedures, conducting or collecting video/photo evidence or overall collection of supporting evidence in the attempt to clarify the client’s enquiries or concerns.
Once the evidence and/or supporting documentation is gathered it is then summarised within a formal report refencing to the evidence gathered within our investigation.
Surveillance Investigations are required in circumstances where the individuals may be exacerbating or exaggerating their symptoms, obtaining evidence to establish restrictions are consistent or conducting fraudulent activities.
ABi’s highly experienced and dedicated team of operatives are able to prepare, plan and execute any period of required surveillance depending on the client’s needs and desired outcome. This evidence is provided and summarised within a report, detailing our specific movements, still images/video and overall outcome and results
Desktop Investigations are generally utilised when clients require quick but specific outcome or are generally conducted when a short turnaround is required or for general online enquiries
- Telephone enquiries/interviews (simular to a factual investigation but via telephone)
- Online database searches such as insurance details, residency, voting records, businesses etc.
- Social Media Searches
- Confirming information and correspondence previously provided
- General online activity
The above outcomes are obtained via multiple techniques and/or methods, once the desired evidence is obtained/gathered it is then summarised within a formal report refencing to the evidence collected within our investigation.
Skip Trace Investigations (or Witness location) are essentially required to identify or locate witnesses. Within life/income protection claims it is crucial to verify particular incidents by way of witness recollection and in some cases, this may not occur until years later or after the witnesses have left the organisation or moved on.
ABi are able to locate the individual as we have the ability to locate individuals and may only require details such as;
- Full details of the individual i.e. Name, Date of Birth, last known address, employment etc.
- Does the individual want to be found and how discreet do you require our enquires to be completed?
Once the desired evidence/location of the witness is obtained/gathered it is then summarised within a formal report referencing to the evidence collected within our investigation.
Prior to taking on a case, we thoroughly run through with our clients all the specific details of the case and what is the expected outcome. We then tailor the investigation to the client’s needs and only commence once the client is comfortable with our management plan.
Once the matter commences, we frequently update the client with the status of our enquiries and once the matter is completed, it is documented with a thorough report along with a detailed information, statements, online evidence, photography etc.
Our clients, their personal information, correspondence and overall results remain strictly confidential and will NOT be distributed to any 3rd parties. Please refer to our Privacy Page and/or ABi Privacy Policy.
CONTACT US
“AB Investigations are Moray and Agnew’s trusted investigations partner. We work with ABI to ensure the best and fairest legal outcomes when it comes to our clients’ insurance related matters. During our partnership to date, ABI have been nothing but professional and passionate in their approach. Each case comes with thorough and quality reporting and their level of investigative expertise is evident in their results. They often exceed our expectations, and I can without a doubt recommend their services. I believe I am in a unique position to compare ‘apples with apples’ given the number of investigation reports I see on a daily basis from different investigators. It is for this reason I regard AB Investigations as the leader in their field”.
The Lee Legal Group has utilised the expert investigative services of ABi for a period of over 10 years. We have found the ABI team to be acutely aware of the "specific legal issues", which are to be ventilated in claims. Accordingly the ABi reports are "case sensitive, focused and relevant" to the conduct of litigation. The clarity and content of the factual reports have allowed us to construct our settlement and defence strategies to achieve the best possible outcome for our client insurers. The quality and consistency of service provided by ABi, beckons a recommendation to any organisation, seeking first class professional investigative services.
Since 2002 ABi has provided EML with quality investigative reports and support on a number of key projects, helping our organisation drive better claims outcomes for our customers. It is ABi's industry expertise, coupled with their outstanding service which recommends them to organisations seeking specialist investigation services.
BBW Lawyers have found the quality of work provided by ABi over the last five years to be of the highest order and it has resulted in a number of fantastic results for our clients in both areas of factual investigation and surveillance. ABi provide quality reporting in an efficient and timely manner, together with regular and useful updates during the course of the investigation. ABi have continually met and exceeded our requirements and expectations and it is without hesitation that BBW Lawyers endorse their services.